FAQ's

Here is our frequently asked questions page. This page should hopefully cover everything you need to know varying from customisation, shipping or refund/cancelation questions and needs that you may have. Please review carefully and let us know via the form if you think there is something not quite right or how we can improve (feedback is always appreciated).

How long does it take from ordering a gift, to delivery at your doorstep?

Please allow 1-3 working days for the order to be made, processed and dispatched. Delivery times depend on where the gift is being shipped to and which carrier has been chosen. 

Can I change my order after it has been placed?

Please get in contact with us as soon as possible. Most orders will be processed quickly so the quicker you are to get in touch, the quicker we can get things changed and your ammended gift be heading your way! 

Can I cancel an order?

If the order has already been passed onto the production team, unfortunatly the order will not be able to be cancelled due to all gifts being personalised specifically to you. Please get in touch immediatly for a better chance to resolve an issue and recive a refund. 

How do I personalise my gift?
Example answer to the question. Feel free to customize this content with the actual information you want to provide.

Do we cover international shipping?

Unfortunatly at this stage we cannot cover international shipping. However, this doesn't mean it won't happen in the future. Keep and eye on the page and our social media for future updates. 

Can I include a gift message and gift wrapping?

Of course! Please get in touch or leave a note on the order and we will try our best to ensure the reciever of the gift is best pleased. 

What if my order is damaged in transit?

All our orders are double checked to keep high standards accross our products. This means if the item arrives with any damage, please send us a photo via email or social media and we will try to resolve this. 

Can I return my order?

If the order is damaged and needs replacing, please see our other FAQ heading and description. If you are unhappy with the order, unfortunatly the majority of the time, we will not allow refunds due to the item being specifically designed for you. This doesn't mean it can't happen so please get in touch. 

How can i contact customer service?

There are social media links at the bottom of the page, as well as an email. Either options notify us and we can be there to assist when you need. 

How can I wash my handmade gifts?

As we only apply the design using vinyl, all our products must be hand washed ONLY. If you were to run them in a washing machine, dishwasher or dryer, it may impair the design. 

Question form

Please fill out the form if you have any questions or suggestions (to this page or the site and how we work as a whole). They will be reviewed and replied to as soon as we can.